Take a look through our FAQs below please get in touch if you have any more questions
We deliver to every corner of the UK. Our sellers use a number of different couriers including Royal Mail, FedEx and DPD.
Most of our sellers offer this service at an extra fee – you can upgrade to this option at checkout.
Your order can qualify for free delivery with most carestockroom.com sellers. If a delivery fee needs to be paid this is clearly stated on the product page and at checkout.
Many of our sellers use tracked delivery services and you can choose to be notified by email. If a seller is shipping your order to you using a tracked service then you’ll automatically receive this information when your seller sends you the email to confirm your order is on its way.
If you haven’t received your order when you expected, please first check with the seller who will answer your query within 24 hours. You can do this from your My Orders page.
If you change your mind about a product, you have 14 days to cancel the order and then a further 14 days to return it. There are some exceptions – for example if a product has been personalised, it is not in a resaleable condition or it is a hygiene product that is non-returnable. Any conditions of return are clearly stated on the product page.
You can return a product in 2 easy steps.
Step 1: Go to My Orders and find the product order
Step 2: Click the item you’d like to return and select the reason for your return
That's it! Your seller will confirm your return and provide any additional details you need. Please don't return the item to your seller without their confirmation.
It’s a good idea to send your return with a tracked service for your own peace of mind and to cover you in the event of any courier delays. As soon as your seller receives the return they will let you know and we’ll start processing your refund.
Once a refund has been processed for your order, the money should reach your original payment method in 7 working days, although this can take up to 30 days for credit/debit cards depending on who you bank with.
You have a statutory right to cancel your order within 14 days of receipt. To do this, simply visit your My Orders page and select the Cancel button next to the order you want to cancel. Please note that if a seller has started processing your order the Cancel button won’t be available. Please wait until your order has arrived and follow our easy 2-step return process.